Contact Asherwood Water Restoration

What should you do first when water gets into your house in Asherwood?

Work through these steps in order, starting with safety, and call as soon as the water stops spreading.

• Treat electricity as the first hazard, and don't walk into a flooded room while the lights or appliances in it are still on.
• If the water heater is leaking, close the cold water valve on top of the tank. For a burst pipe, go straight to the main shutoff in the basement.
• Water that rises out of a basement floor drain should be handled as contaminated, so stop running water in the house until the crew arrives.
• If water is coming in from outside after a storm, stay out of moving water and keep track of where it's entering so you can show the crew.
• Take rugs and anything stored on the floor out of the wet area, and keep the interior doors open so air can move.
• According to the EPA's guide to mold and moisture, drying water damaged materials within 24 to 48 hours helps prevent mold, which is why the call shouldn't wait until morning.
• If you plan to file with your insurance company, check your policy's notice rules and read the Indiana Department of Insurance claim tips before you make permanent repairs.

What will we ask when you call about water damage in Asherwood?

You don't need everything figured out before you call, and these are the details the team will ask about.

• Which fixture or pipe is leaking, or that you can't tell yet.
• If any of it came up through a toilet or floor drain, since that changes how the crew handles it.
• If anything stored in the basement is sitting in water.
• When it started, even if it's a guess.
• About how old the house is. A lot of homes in Asherwood date from the 2020s, and older plumbing changes what the crew checks first.
• If there's a dog or other pet the crew should know about.
• If you plan to file a claim, which company your policy is with.

Short answers are enough, since the crew will look at everything again in person.

What happens when the crew gets to your Asherwood home?

The visit opens with the source and safety, since drying can't start while water is still coming in.

Every wet area gets a reading and a photo, and that record becomes your photo report.

Our water restoration manager is IICRC certified. The IICRC's S500 standard covers professional water damage restoration, and its S520 standard covers mold remediation.

You'll see the photo report and the readings, and the crew will explain what they found so you can decide with your insurance company.

Once you give the go ahead, extraction and drying start. The crew comes back to check the readings and moves equipment as areas dry out.

Which details about Asherwood homes help the crew plan?

Most Asherwood homes are newer, built in the 2020s. Newer homes often have PEX supply lines, and leaks tend to start at appliance hoses or sump pumps. Around Asherwood, two story homes are common. With basements common here, water from a leak upstairs often ends up downstairs too. Heavy rain raises groundwater here, and that can push water through basement floors and walls. Mention any of this when you call, and the crew will plan around it.

What parts of Asherwood and nearby towns do we cover?

This number covers Asherwood and its neighborhoods, including these:

• Asherwood · most with basements
• Village of WestClay · homes from the 2000s to 2010s, many with finished basements
• Jordan Woodlands · basements are common
• West Carmel · homes from the 1990s to 2010s, most with basements

Calls from nearby Crooked Stick, Sawgrass, Crooked Creek, Village of West Clay, Williams Creek, Williams Glen, Augusta and Eagle Village reach the same team. If your address is farther out, call the same number and the team will let you know whether a crew can make the trip. For details on the work itself, see our page on water damage restoration and basement flooding.

What do Asherwood homeowners ask before they call?